How to stop subscribing to IndiHome, some are lying down!

Easy Way to Unsubscribe from IndiHome

Currently, monthly internet services are widely used in homes, schools and workplaces or offices. One of the most popular monthly internet services is IndiHome. 

However, there are times when someone wants to stop subscribing to IndiHome. Whether it's for reasons of saving expenses or switching to another service provider.

For those of you who are also looking for ways to stop subscribing to IndiHome, here we present several ways.

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Terms and Conditions for Unsubscribing from IndiHome

Before getting into our main discussion, there are several terms and conditions that you must understand before stopping your IndiHome subscription. The goal is so that the service termination process can run smoothly. 

Below are several things you need to fulfill before stopping your IndiHome subscription. 

• Notify IndiHome or Telkom, no later than 14 working days in advance. 
• Pay off all bills, starting from arrears, late fees, and termination fines if any, to Telkom or IndiHome. 
• Customers who request termination of service before 12 months of use will be subject to a termination fine of IDR 1,000,000.
• Hand over the installed router (CPE) and STB/TV decoder to Telkom or IndiHome.

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How to stop subscribing to IndiHome

Once you know the terms and conditions that have been determined for unsubscribing from IndiHome, you can start the process of unsubscribing from IndiHome.

For the application process, you can apply online or offline. 

Below are the steps you need to take to submit a service termination request. 

How to Unsubscribe from IndiHome Offline

For this method, you can visit the nearest Telkom Plaza in your city. The advantage of submitting an application offline is that you can directly get complete information from the officer, starting from bills or fines that you may have to pay.  

To request to stop your subscription at Plasa Telkom, you can follow these steps: 

• Fill out the IndiHome service termination application form. 
• Write the IndiHome bill number in the column provided. 
• Write the reason you want to stop IndiHome services. 
• Submit a photocopy of your Identity Card (KTP) and Family Card (KK). 
• Bring a 6,000 stamp to sign later. 
• Hand over the IndiHome modem or router.

How to stop subscribing to IndiHome via Call Center

If the Telkom Plaza location is too far from your house, you can submit a request to stop your subscription using the call center. 

For the record, when making a call, you will be charged IDR 1,000 per second. 

Here are the steps you must follow:

• Open the telephone menu, then enter the number 147. 
• Wait until the call is connected, then press 1 for service in Indonesian. 
• Press 2 to submit a complaint about IndiHome. 
• Press 1 for IndiHome customer service. 
• Wait until connected to the IndiHome call center operator. 
• Once connected, submit your request to stop subscribing to IndiHome. 
• Provide information as requested by the operator. 
• Wait until the operator has finished processing your request. 

Stop Subscribing to IndiHome via Application

IndiHome also has it application specifically for users named myIndiHome. One of the services in this application is that you can submit a request to unsubscribe.

This method is the easiest and most practical for those of you who are always online. 

You can follow these steps:

• Open the My IndiHome application on your cellphone.
• Log in using your IndiHome account.
• Select “Help” on the menu page.
• Select the “Indita” option.
• Send Indita a message with a request to unsubscribe.
• Follow the instructions given by Indita.

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So, those are some ways you can try to stop subscribing to IndiHome. Hope this article helps!

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