How to Contact Garena Player Support After Account Blocked

How to Contact Garena Help Player Support After Account Blocked

Your Garena account suddenly got blocked? Even though you didn't commit any violations? Don't panic! Garena Player Support is ready to help you recover your beloved account!

Even if your account is blocked, it doesn't mean there is no hope. You can use Garena Player Support as a communication bridge with Garena.

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To find out more, you can read this article until the end to save your account that has been hacked, blocked or has other problems below!

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What is Garena Help Player Support?

Garena Help Player Support is a central information site and a place to submit complaints.

This site is not only an information center for the Free Fire game but also for several other Garena games such as Call of Duty Mobile, Arena of Valor, Speed Drifters, Undawn, and Black Clover.

Through this site, you can also get help to solve problems related to technical issues in the game, payments, and game top-up issues.

This site also functions as a medium for players to get help from Garena staff to get solutions regarding their favorite games, from technical problems, payments, to problems. top up games.

The service menus that you will find in Garena Player Support include the following:

Game Assistance

In this menu, you can ask Garena for help to resolve issues related to lost accounts, payment problems, technical assistance, and player reports.

Partnerships

This service menu contains information and assistance related to cooperation with Garena. You can request a partnership form with Garena through this menu.

Then, if one day you experience problems in establishing a partnership, you can ask questions on this menu.

contact us

If you want to contact Garena for help, use this menu. In this menu, you can connect with Garena Player Support either via email, phone, or live chat with the customer service team.

How to Contact Garena Help Player Support

Garena Player Support is a place for you to get help if there is a problem in the Garena game you are playing. So this facility does not only apply to Free Fire game players.

So, to contact the Garena Player Support team, you can follow the steps below:

• Visit the Garena Player Support website https://help.garena.co.id/;
• Click the “Login” button located in the top right corner of the page;
• If you can't log in because your account is blocked, use your Facebook, Google, VK account, or other available options;
• On the main page, select “Free Fire” or another game you play;
• Then select the category according to the problem you are experiencing;
• After selecting the problem category you will be directed to the report ticket creation page;
• Fill out the form with complete and clear information;
• Then leave the report ticket and wait for a reply from the Garena admin.

If you are confused about filling out the form, here is a complete explanation of what you must enter on the form:

• ID Account: Enter ID of your problematic Free Fire account.
• nickname: Also include the nickname of your problematic Free Fire account.
• Server: Select the server where you usually play with the problematic account.
• Category: Select the category according to the problem you are experiencing.
• Sub Categories: Select the problem subcategory again to make the description more specific.
• Problem description: Describe the problem you are experiencing clearly. Include information such as the chronology, what you were doing before the problem occurred, and any error messages you received.
• Attachment: Attach evidence to strengthen the objections you have made.

What If I Don't Get a Response?

Jika dalam 2 x 24 jam Garena Player Support tidak merespon pengajuanmu kamu bisa menunggu lebih lama hingga 3 – 7 hari.

If after the deadline the admin has not responded to your request, do not hesitate to follow up on the report ticket.

You can reply to the reply email from Garena Player Support or submit a new ticket by including the previous ticket number. Make sure to remain polite and clear in conveying your complaint.

Causes of FF Accounts being Blocked by Garena

There are many reasons why your Free Fire account is blocked by Garena. One of the most common is because of bad behavior while playing in squad mode.

Well, the punishment for unpleasant actions usually lasts for 3 days. However, the punishment can increase to 1 month if you do the same thing repeatedly.

Then the punishment from Garena can appear because you say rude words in the game. Using the Free Fire modification APK is also a legal reason for Garena to give you a punishment.

Free Fire APK usually identical to cheating. This kind of thing is very detrimental to other players and damages Garena's security system.

So from now on avoid the things we mentioned above to avoid your account being blocked.

If you experience a system block even though you have not done the actions we mentioned above, you should report it immediately.

Finally, if you encounter cheaters while playing, immediately report them to Garnea.

Problems That Can Be Solved Garena Help

Problems with using Cheats and using APKs from unknown parties usually cannot be resolved by Garena Help.

You need to know that Garena Help only wants to solve the following problems:

Hacked Account

If your main account for playing is suddenly hacked and cannot be used, you should immediately contact Garena Help.

Garena Player Support will immediately process the lost account due to Hack. You can file an appeal and explain the problematic Free Fire account situation.

Payment issues

The next problem that players usually experience occurs when topping up Diamonds or monthly passes.

Immediately contact Garena Help so they can immediately help with the refund process for purchasing items or Diamonds in Free Fire.

Fixing Bugs and Glitches

You can report bugs and glitches that appear in the game to Garena Help. This service can help you to eliminate these problems.

In addition, Garena Player Support can also help players to overcome internet connection and game graphics problems that occur in the game.

Also read: 

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