Garena Player Support: Functions and How to Use It

Garena Player Support

When you encounter a problem while playing games made by Garena, such as Free Fire, Call of Duty Mobile, Undawn, Arena of Valor, and Black Clover, then you can ask for help via Garena Player Support.

Garena Player Support itself is a special service provided by Garena as a medium for information and complaints from players of games made by Garena.

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There are many problems you can complain about with this service, starting from your account being hacked, suspended, or simply forgetting your password. 

If you experience things like that or other problems, you can ask Garena Player Support or also known as Garena Help to solve them immediately.

For those of you who want to know more about this service, let's look at the following discussion!

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Garena Player Support function

The main function of this service is to help players who want to get all the information about games made by Garena.

This service can also be called an information and complaints page for Garena players. 

The hope is that with this service, Garena can provide assistance to each player quickly.

For more details, here is an explanation of each menu and its functions in Garena Player Support:

Information Search Column

Here you can type what information you want to find out about the game made by Garena. 

For example, a game account that has been hacked, you can type this in the column then click enter. Wait a few minutes and you will see information about what you are looking for.

Top Issues

This menu will provide various information or questions that are often experienced by Garena players. 

Here you can see several banners containing information about the problems most frequently experienced by Garena Game players.

You can click See more to open various top issues. Later there will be dozens or even hundreds of problems and solutions regarding games made by Garena.

Game Assistance

In this menu you will find sub menus for games made by Garena, such as:

• Garena Player Support Ticket, you can use this submenu to make a complaint if your FF account is hacked or banned.
• Free Fire, in this menu there is a lot of information and FAQs for the Free Fire game.
• Call of Duty Mobile, you can find a lot of information and problems that often occur in this game.
• AoV, AoV players can check this submenu if there is a problem with their account.
• Speed Drifters, there is a lot of important information about this game in this sub menu.
• Undawn, information and FAQ about the Undawn game are in this sub menu

Contact us

This menu is a menu that contains Garena's email which you can contact when there is a problem, such as an account that has been hacked, banned, blocked or forgotten password.

How to Submit a Complaint to Garena Support Player

Here's how to access Garena Player Support:

• First of all, you can visit the Garena Player Support website in your favorite browser
• After that you will find the front page of the site, and please log in first with a Garena account, Facebook, Google, VK, Apple, or Twitter,
• Then, select the game that is having problems to enter the next page,
• You can find several FAQs (questions and answers) about several important things such as accounts, payments (top up), technical and other information,
• Return to the main page, select Other questions about the game
• Select the Free Fire game category or other games
• Select the category of assistance you want, whether it's about accounts, payments/top ups, promos and events, technical assistance or things about diamond resellers and vouchers,
• If it's for an account, you can report whether the account has been banned, the account has been hacked, or you can't access the game mode.
• Fill in ID and your game nickname,
• Write a short message (1500 words) to clarify the problem you are facing,
• Your message will be followed up by Garena in the form of a "Ticket",
• And wait for further news from Garena.

Issues Garena Player Support Cannot Handle

Although Garena Player Support will try to resolve any issues that users experience, in reality there are some issues that are beyond their authority or ability.

Furthermore, we have summarized the explanation regarding some of the problems that cannot be handled above:

Device Compatibility Issues

Problems caused by devices, either software or hardware, cannot be handled by Garena. If the device specifications are inadequate, the operating system is not compatible, bugs in the operating system, then Garena cannot handle it.

Problems Due to Use of Third Party Programs

Garena has a strict policy against the use of third-party programs. If the problem you are experiencing in the Garena game is due to the use of cheats, hacks, and mods, they will not help.

Social Media Account Related Issues

If you have a problem with a social media account that has been hacked and the account is linked to the game, Garena Player Support cannot help you recover the problem. You must first ask for help from the social media first.

Also read: 

• When will Mystery Shop Free Fire 2024 be available again? Come check here
• Features and How to Download Garena Free Fire Force Apk
• How to Contact Garena Help Player Support After Account Blocked

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