4 Easy Ways to Claim Infinix Warranty
Warranty claim Infinix becomes one of the important things for users who face problems with their devices.
The warranty provides quality assurance and protection for consumers if the product experiences damage or malfunctions within a certain period of time.
If you buy an Infinix product and want to make a warranty claim, here are some easy steps you can follow. Let's see the explanation until the end!
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How to Claim Infinix Warranty
Reporting from various official and trusted sources, there are at least four ways you can do to claim the warranty. Here are some of them:
Using CarlCare Apk and Website
One of the quickest and most practical ways to claim an Infinix warranty is to utilize the CarlCare app and website.
CarlCare is an official application from Infinix which is provided to make it easier for users to access various services, including warranty claims.
How to Use CarlCare Apk:
- Download CarlCare App: You can download the CarlCare application on the Google Play Store or App Store if you are using another device;
- Register or Login: Once the application is installed, open the application and register using your phone number or social media account;
- Select Warranty Service: Select the menu related to warranty service, then follow the instructions to file a claim;
- Upload Proof of Purchase and Photos of Damage: You will be asked to upload proof of purchase and photos of the damage to the product to speed up the claims process;
- Wait for Confirmation: The CarlCare team will process your claim and provide information on next steps.
Apart from the application, you can also visit the official CarlCare website at www.carlcare.com. On this site, you can register a warranty claim online in a similar manner.
Check Product Packaging
Before filing a warranty claim, make sure you check the packaging of the product you purchased. Infinix usually provides complete warranty information on the product packaging, including the warranty period and how to claim.
Things to note:
- Warranty Sticker: Usually, Infinix products will be equipped with a warranty sticker containing the purchase date and device serial number,
- Purchase Invoice: Make sure you have an invoice or proof of purchase from an authorized store or authorized retailer. This is important to verify warranty claims,
- Product Condition: Make sure the product you are claiming the warranty for is in a condition that meets the requirements, such as no damage due to user negligence.
Contact Infinix Customer Service
If you have trouble filing a warranty claim online, another way you can do is to contact Infinix customer service. Infinix provides various communication channels to help users who want to make a warranty claim.
How to Contact Customer Service:
- Telephone: You can call the Infinix customer service number at 0800-1-600-800 (this number is valid in Indonesia),
- E-mail: Send an email to Infinix's official customer service address at [email protected]. Be sure to include your device information, proof of purchase, and a description of the product damage,
- Social media: Infinix is also active on various social media platforms like Facebook and Twitter. You can send a direct message to get help.
By contacting customer service, you will get further guidance on how to claim the warranty and get information regarding the claim status.
Visit Infinix Service Center
If the steps above do not provide a solution or you prefer to handle the claim directly, you can visit the official Infinix service center. There, you will be served by licensed technicians who are ready to help you solve your device problems.
How to Visit Service Center:
- Find Service Center Location: Find the nearest Infinix service center location using the official Infinix application or website;
- Prepare Documents: Bring all important documents such as proof of purchase and warranty card to expedite the claims process;
- Hand Over Device: Hand over the device you want to claim the warranty for to a technician at the service center. They will check the condition of the device and provide repair or replacement options according to the warranty terms.
Visiting a service center is the best way if your device experiences damage that requires further inspection.
Getting Infinix warranty service is actually quite easy if you follow the correct procedure. You can use the CarlCare application and website, check the product packaging, contact customer service, or visit the Infinix service center directly.
Make sure you always keep proof of purchase and understand the warranty terms so that your claim is processed quickly.
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