Express Process Feature

Proses Kilat is a premium feature that provides buyers with a guarantee that orders will be sent in less than 10 minutes by the seller.

If delivery exceeds the 10 minute time limit, the buyer has the right to cancel the order unilaterally.

Products that enable the feature Proses Kilat will be given special labels and markers, making it easier for buyers to recognize products that meet the requirements for this fast delivery.

Requirements for Activating the Flash Process Feature

1. Verified Store Account
   • Sellers must have a store account with a verified mobile number and email.
2. High Success Transaction Percentage
   • Have a successful transaction percentage above 90%.
3. Store Ratings
   • Seller must have a store rating above 4 stars.
4. Transaction History
   • Have a minimum of 50 successful transactions in the product category that activates the feature Proses Kilat.
5. Good Sales History
   • Has a good sales history, proven by the low number of complaints and positive reviews from users.
6. Average Fast Shipping
   • Has an average delivery time of under 10 minutes for the last 20 transactions.

Express Process Feature Terms

1. Shipping Responsibility
   • If the delivery of the order exceeds 10 minutes, any losses due to delays are entirely the responsibility of the seller.
2. Order Cancellation by Seller
   • Order cancellation due to seller negligence (such as not updating prices, forgetting to close the shop, or running out of stock) will affect the performance of using the feature. Proses Kilat.
3. Moderation and Buyer Complaints
   • If a seller receives 10 orders that are moderated or complained about by buyers at the same time, the feature Proses Kilat will be temporarily disabled and will affect seller performance calculations.
4. Feature Abuse
   • If there is any indication of fraud or the seller fails to process the order within 10 minutes, the right to use the feature will be permanently revoked.
5. Restart Pause
   • If the seller disables the feature Proses Kilat from the product variant, there will be a gap of about 1 hour before the feature can be reactivated.
6. Periodic Check
   • VCGamers has the right to periodically check the use of features. Proses Kilat, including negative reports from buyers.
7. Store and Product Selection
   • VCGamers have the right to choose which stores and products can use the feature. Proses Kilat based on predetermined criteria.
8. Changes to Terms
   • VCGamers reserves the right to change or add to the applicable rules at any time without prior notice.

Bad Performance Calculation

Sellers who violate the Terms and Conditions Proses Kilat will be subject to the following poor performance calculations:

• Poor Performance 1: Feature Proses Kilat disabled for 3 days.
• Poor Performance 2: Feature Proses Kilat disabled for 7 days.
• Poor Performance 3: Feature Proses Kilat disabled for 30 days.
• Poor Performance 4: Feature Proses Kilat permanently disabled.

Notes:

• The VCGamers admin will respond to feature requests within a maximum of 14 working days from the time they are submitted, please check regularly.
• If the application has been approved, the seller can later add/edit product variations by moving the switch button to the right on the toggle Proses Kilat to activate it.

Updated March 19, 2025