- Buyers make transactions using transaction procedures that have been determined by VCGamers. The Buyer makes payment using the payment method previously chosen by the Buyer, and then VCGamers will forward the funds to the Seller when the buying and selling transaction stages in the VCGamers system have been completed.
- Buyers are required to know and study virtual item information before making transactions, so that buyers can make transactions and know how to trade in accordance with applicable regulations.
- VCGamers is not responsible for losses and problems arising from any transactions or orders caused by buyers who do not attach data in accordance with applicable regulations.
- Buyers are required to make payment using the selected payment method with a nominal amount that corresponds to the bill amount stated on the payment page. VCGamers is not responsible for losses experienced by the Buyer, if the Buyer makes a payment that does not match the billing amount stated on the payment page.
- Payment by the Buyer must be made immediately (no later than the specified time limit) after the Buyer checks out. If payment has not been made by the Buyer within this time limit, the Buyer cannot continue payment and the order will be canceled automatically. Buyers can immediately reorder.
- Buyers are advised to double-check the nominal payment amount with the billing amount stated on the payment page. Because if the Buyer makes a payment with an amount that does not match the nominal bill that should be paid, the transaction will not be detected by the system.
- VCGamers will not be responsible for losses experienced by the Buyer, if the Buyer makes a payment that does not match the billing amount stated on the payment page.
- Buyer Balance comes from transaction refunds from every product purchase on the VCGamers site and Buyer Balance cannot be filled independently by users.
- Buyer Balance can be used as a payment method for product purchase transactions on the site. vcgamers.com or the refund can be made by withdrawing funds to the bank account registered on the User's account.
- If a refund process occurs, the refund will be made through the User's Buyer Balance which will increase according to the refund amount (excluding payment admin fees and promo nominal) and can be reused for shopping or disbursed to the buyer's account concerned (except for payments using the PayLater feature).
- Refunds from VCGamers to Buyers can only be made in the following certain circumstances:
- Excess payment from buyers over the price of the product.
- Product delivery problems have been clearly identified by the Seller which has resulted in product orders not arriving.
- The seller has agreed to send the product order, but after the specified time limit it turns out that the seller does not send the product by the specified time limit.
- Resolution of problems through the resolution center in the form of a decision to return funds to the Buyer or the result of a decision from VCGamers.
- Buyers fully understand and agree that all transactions carried out between buyers and sellers other than through the official VCGamers account and/or without VCGamers' knowledge (through private facilities/networks, sending messages, special transaction arrangements outside the VCGamers site or other efforts) are their personal responsibility from the Buyer.
- The buyer agrees not to disclose or submit proof of payment and/or payment data to parties other than VCGamers. In the event that losses occur as a result of notification or delivery and/or payment data by the buyer to another party, this will be the responsibility of the Buyer.
- Buyers can confirm receipt of the product, after receiving the product purchased. VCGamers provides a time limit according to the product category purchased after the delivery has the status "sent" in the VCGamers system so that the Buyer confirms receipt of the Digital Product/Product. If within this time limit there is no confirmation or claim from the buyer. Then the VCGamers system will automatically confirm receipt.
- After confirmation of product receipt or automatic confirmation of product receipt, the buyer's funds sent to the official VCGamers account will be continued to the Seller (the transaction is considered complete).
- VCGamers has the authority to make decisions on unresolved transaction issues, both between Sellers and Buyers by requesting and viewing the necessary evidence. VCGamers' decision is a final decision that cannot be contested and is binding on the Seller and Buyer to comply with it.
Menu