Proses Kilat is a premium feature that provides buyers with a guarantee that orders will be sent in less than 10 minutes by the seller.
If delivery exceeds the 10 minute time limit, the buyer has the right to cancel the order unilaterally.
Products that enable the feature Proses Kilat will be given special labels and markers, making it easier for buyers to recognize products that meet the requirements for this fast delivery.
1. Store Requirements for Using the Express Process Feature
In order to use the Express Process feature, stores must meet the following requirements:
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- Order success rate ≥ 90% in the last 7 days.
- Minimum 50 successful transactions on eligible products in the last 7 days.
- Maximum processing time is 10 minutes for a minimum of 80% of total orders received..
- Have active products that are appropriate and meet the permitted categories.
- Have no active violations or other limitations of the system.
2. Shipping Responsibility
If delivery exceeds 10 minutes, any losses due to delay will be borne by full responsibility of the seller.
3. Cancellation by Seller
Order cancellation due to:
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- Wrong price,
- Empty product,
- The shop is temporarily closed,
- Negligence of the seller,
will affect the performance and usage status of this feature.
4. Moderation and Buyer Complaints
If a seller receives 10 or more orders that are moderated or complained about at the same time (at the same hour), the feature will temporarily disabled and is counted as poor performance.
5. Misuse of Features
If there are indications fraud or actions that harm buyers, then the feature can permanently revoked without tolerance.
6. Evaluation Based on Negative Reports
VCGamers can perform performance evaluation based on negative reports from buyers, including complaints, refunds, and other bad experiences.
7. Changes to Terms
VCGamers has the right to change, adjust or enforce new terms. without prior notice, and have full authority in determining which stores or products can use the Express Process feature.
⚠️ Evaluation and Sanctions for Poor Performance
Sellers who do not comply with the provisions of the Express Process Feature may be subject to the following sanctions:
| Poor Performance | Criteria | Sanctions |
| Bad 1 | Delay >20% or refund >10% | Feature disabled for 3 days |
| Bad 2 | Second violation | Disabled for 7 days |
| Bad 3 | Third violation | Disabled for 30 days |
| Bad 4 | Fourth violation | Permanently disabled |
Evaluation Notes: Done periodically
📌 Additional Notes
- VCGamers Admin will respond to feature submissions & reactivation within a maximum of 14 working days. since the request was submitted. Please check periodically.
- If the application is approved, the seller can add or edit product variations, then activate the feature Proses Kilat with slide the switch button to the right on the toggle available on the product page.