The speed of sending orders is a key factor that influences buyers' ratings of your store. So that buyers feel satisfied shopping at your store, make sure you maintain the order delivery process according to the time limit.
VCGamers gives a time limit to sellers to send products to maximum buyers 2 to 24 hours*
If the seller has not sent the order after the specified time limit, the incoming order will be automatically canceled by the system.
The seller can cancel the order via the menu available in the order details.
Cancellations made by the seller from the available menu or not being sent after the time limit specified in each category, the balance will automatically return to the VCGamers account as the Buyer's Balance.
The following are details of the automatic completion time limits for each category:
| Product Category | Delivery Deadline |
| Top Up Games | 3 hours |
| Live Stream App | 3 hours |
| Vouchers | 2 hours |
| Game Account | 2 hours |
| E-Wallet | 3 hours |
| Game Coins | 3 hours |
| Game Key | 3 hours |
| Items & Skins | 6 Hours |
| Jockey Services | 24 hours |
| Other | 3 hours |
| Credit & PLN | 3 hours |
*)Â If the seller does not provide any confirmation regarding the length of the delivery process within 3 hours from the time the order is received or according to confirmation from the VCGamers admin, then the buyer requests cancellation of the order, then the order can be canceled by the admin.