Terms and Conditions of Sale

Products for sale

1. All products sold on the VCGamers platform, both on the website and the application, are the sole responsibility of the Seller. VCGamers is not responsible for the content, legality, or compliance of these products with applicable laws. The Seller is required to ensure that each product sold does not violate applicable laws and regulations.
2. Sellers are required to provide complete and clear product images and information according to the quality of the products they sell. If there is a discrepancy between the product images and information uploaded by the Seller and the product received by the Buyer, VCGamers has the right to cancel/withhold transaction funds.
3. Sellers are prohibited from including personal contact information in the “Product Photos” and/or “Product Descriptions” in the form of Telephone Numbers, Social Media, Website Links, etc. that lead outside the VCGamers website in order to prevent fraud. If VCGamers finds the Seller doing this, VCGamers will enforce banned or suspend on the Seller's account.
4. In using the “Product Title”, “Product Photo” and “Product Description” facilities, Sellers are prohibited from making standard clause regulations that do not comply with the laws and regulations in force in Indonesia, including but not limited to:
   1. No complaints accepted,
   2. No refunds accepted,
   3. Depreciation in value, etc.
5. VCGamers reserves the right, at its sole discretion, to conduct inspections and moderation of products sold on this platform. If any violation of applicable legal provisions is found, VCGamers reserves the right to remove the violating product or take further action, including but not limited to closing the relevant Seller's store.
6. If there is a conflict between the product name and/or product description and the VCGamers Terms and Conditions, then the applicable rules are the VCGamers Terms and Conditions.

Store Activity and Sales

1. VCGamers has the authority to provide action in the form of moderation to banning accounts against Users/Shops who violate provisions, fraud, direct/invite transactions outside the platform, cheat or manipulate user data in order to increase the shop's reputation in the form of reviews/number of transactions by shopping at the shop yourself or a personal account.
2. Store balance comes from product sales on the VCGamers site and cannot be added manually (Top Up).
3. The purpose of disbursing store balances can only be done to bank accounts available on the Seller Dashboard.
4. Store balances can be withdrawn from the Bank Account that has been registered in the User's account, and cannot be used as a payment method for digital product/game purchase transactions.
5. Users cannot make changes to all data that has been saved when creating a store, such as: store name, telephone number, email, withdrawal account, etc. in accordance with the policies determined by VCGamers.
6. The Seller is obliged to provide confirmation to accept or reject the Buyer's Product order within a time limit of 2-24 hours from the notification of the Product order from VCGamers. If within this time limit there is no reply from the Seller, the order will automatically be cancelled.
7. The Seller understands and agrees that VCGamers has the right to moderate the Seller's shop if the Seller refuses, cancels and/or does not respond to the Buyer's Product order with suspicion of manipulating transactions, violating the Terms and Conditions, and/or fraud or other abuse.
8. Sellers are not permitted to provide separate payment methods (split payment) and/or divide 1 (one) Product purchase transaction into 2 (two) different transactions with the aim of manipulating payment methods and/or getting more benefits that violate the Terms and Conditions, which is done in any way, including but not limited to using the "Product Variant" service or selling several products so as to divide the price or transaction amount of a desired product.
9. Sellers are prohibited from including personal contacts, social media or links that lead outside the VCGamers website and inviting transactions outside the VCGamers platform to prevent fraud. If VCGamers finds the Seller doing this, then VCGamers will enforce it banned or suspend on the Seller's account.
10. The seller understands and agrees not to involve VCGamers from responsibility if there are problems with transactions using the Split Payment method, including but not limited to transaction problems, payment problems, etc.
11. VCGamers has the authority to take action and decisions regarding unresolved transaction problems between the Seller and Buyer by requesting and viewing the necessary evidence. VCGamers' decision is a final decision that cannot be contested and is binding on the Seller and Buyer to comply with it.
12. VCGamers has the authority to freeze the Store Balance if fraudulent transactions are discovered/suspected and/or there is a violation of VCGamers' terms and conditions.

By using the VCGamers platform, Sellers agree that they understand and accept full responsibility for the products sold and sales activities, as well as any legal consequences that may arise from violating the rules.

Last updated: November 11, 2024